T-Mobile's in-store reps and website are tops in the U.S. again says J.D. Power
Today’s announcement comes after J.D. Power studied the knowledge of in-store reps and how courteous they were (or not). The study also included each carrier’s website and how easy or hard they were to navigate. T-Mobile had a score of 864 (out of 1,000), tops among full-service carriers, followed by Verizon (837) and AT&T (836). Among non-contract full-service carriers, AT&T’s Cricket Wireless had the highest score of 862 with Metro by T-Mobile (851) in second. Consumer Cellular (876), TracFone (834) and Straight Talk (832) were the top three in the non-contract value category.
“At T-Mobile, we are utterly unapologetically customer-experience obsessed, and it shows. We’ve invested where it counts – in our customers – and widened the gap in both care and purchase experience. But we’re not satisfied watching the carriers shrink in the rear-view mirror…our feet are firmly on the gas and we won’t stop until we have the best customer experience, period. In any industry.”-John Legere, CEO, T-Mobile
The most recent study was conducted by J.D. Power from January through June of this year.